Shipping policy

Last updated: October 24, 2026

Thank you for shopping with Ember & Clove. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

Our pieces ship from our fulfillment partner's warehouses, most of them overseas. Most orders are prepared and handed to the carrier within 2–5 business days (excluding weekends and holidays). A few styles take longer to prepare, up to about 15 business days. If your order includes one, we'll let you know by email.

Delivery times

Once your order ships, delivery within the United States usually takes 7–15 business days. Altogether, please allow about 2–3 weeks from order to delivery. These are estimates, not guarantees. Carrier delays, customs checks, weather, and peak seasons can add time.

If you order several items, they may arrive in separate packages on different days.

Shipping costs

Standard shipping is free on US orders over $70. Below that, the shipping cost is shown at checkout before you pay.

Order tracking

When your order ships, we'll email you a tracking number and link. Tracking can take a few days to show movement, especially while a package is on its way to the US.

Shipping destinations

We currently ship to the United States only.

Address accuracy

Please check your shipping address at checkout. If you need to correct it, contact us as soon as possible. Once an order has been prepared, we may not be able to change the address.

Lost, damaged, or delayed packages

If your package hasn't arrived within 30 days of your order, or arrives damaged, contact us and we'll work with you and the carrier to make it right.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order is prepared for shipping. Once it ships, we're unable to modify it. Refunds for cancelled orders go back to the original payment method.